Try our new 'search by size' filter

Customer Care Number : 020 8961 2810

The Atlantis Rugs Promise to You

Every rug we sell to you comes with our Promise

We want to try and deliver you the excitement that we feel with these rugs, through the product that you receive, the price that you receive it at, and the service that we deliver to you. Your satisfaction is the most important thing to us, and for this reason we deliver the following promises with every rug that you buy.

1. You will not find the rugs that we sell better value anywhere else

Due to the way that we source direct and import rugs as explained in the 'About us' section, we are able to deliver you the best price on the market. In addition, because we do not have big stores or expensive rents, we look to past these savings to you. As a result, we are able to give you this commitment, and if you feel that this is ever not true, then please contact us and we will be happy to match the price that you find for a rug that is similar to one that we have on this site.

2. Every rug we sell is authentic

We hate it when we see businesses trying to sell things to customers under false pretences. We give you all the information that you need to make an informed purchase decision for each rug. We have also created a Certification system for authenticity, and when we send you a rug, you will receive this certificate. This is our seal approval, and confirms that the rug has gone through the channels that we discuss in the 'About us' section.

3. We take our service to you very seriously

We want to ensure that you get the right service that gives you a positive feeling about the product that you receive. If at any point during the process you feel that our service is not up to the high standards that you would expect then please contact us and we will do everything in our power to make sure that you are satisfied with this experience.