Customer Care Number : 020 8961 2810
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Frequently Asked Questions

Need some help? Insert your question in box below and click 'Search' or click on any of the titles below the box. Alternatively if you want to submit a question click 'Submit a question', fill out the details and then click 'Submit a question' again.

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COMPANY QUERIES

Is there an Atlantis shop or showroom?
Is there an Atlantis catalogue I can order?
Can I order fabric samples of your rugs?
Are there other Atlantis products that are not on the website?
Can I buy Atlantis Gift Vouchers / Certificates online?

RUG QUERIES

Are the colours on your website accurate?
How do I know that the carpet I have ordered will fit into the room intended?
What is the quality of your rugs like?
Are your rugs easy to clean?

WEBSITE QUERIES

Will this site work on my browser?
Who should I contact if I am having technical trouble with the website?
Are my details secure and confidential?
How can I view and update my account details?
What happens if I forget my password?

ORDERING RUGS

How do I order a rug on the Atlantis website?
Can I add to/change an existing order?
Can I get a VAT receipt?
What is the Wishlist?
Can I buy an Atlantis rug overseas?
Can I place bulk orders on the website?
How do I know if my order has been received?

DELIVERY QUERIES

How does delivery work?
What is the Atlantis Quality Assurance Certificate?
Who delivers my rug?
How do I track my order?
When do standard deliveries arrive during the day?
I might not be in, what happens then?
Can I choose to have my delivery arrive at a certain time?
Do I need to be present at the delivery?
How can I change my delivery address?
Are receipts sent with deliveries?

RETURN QUERIES

We provide 30 days free returns and no quibbles policy for UK mainland
How does the returns process work?
Risk Free Shopping experience.

BUSINESS QUERIES

I am from a hotel, bar, venue, conference centre, film set or shop window merchandiser and want to order lots your fantastic rugs. Can you help?